Turnaround

All orders are shipped within 48 hours Monday – Friday 9am – 5pm.

 

Carriers

We delivery our eBikes through our preferred agent who is specialised in the movement of large packages containing Li-Ion components. Our courier will normally deliver the eBike to you within 24 hours of collection and will provide details for you to track your parcel.

Our Conversion Kits and eBike Batteries are shipped using Collect+ or Parcelforce 48. If you would prefer, we can deliver the goods to your nearest Collect+ shop for you to collect at your convenience.

Small items and parts will be delivered by 1st Class Royal Mail.

 

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that small items that we send via 1st Class Royal Mail will not have tracking numbers.

 

UK Shipping Rates

Our shipping costs within the UK are included in the product price, this way there are no hidden fees.

 

Out of Stock Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

European Orders

We are able to ship motor kits and spare parts to customers within europe but we are unable to offer free shipping.

For a shipping cost, simply use the “Contact Us” facility and detail the items you would like to purchase and we will send you the fee,

The international shipping is provided to us by a 5 day tracked courier service.

Due to the restrictions on transporting hazardous goods, we unfortunately are unable to ship our batteries and eBikes outside of the UK.